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Puccino's
Our philosophy ) Service is our pleasure; it is all that will ultimately distinguish us from our competitors. We treat each person as if they were our only customer by being attentive and showing an interest in them, not in a false way but by genuinely recognising them as an individual. Sometimes we overdo it and the person freaks out. Don't worry about this – some people just freak out easier than others. Humour is a very important part of the Puccino's philosophy; making people laugh brings them pleasure and makes us think we're all clever and funny. Add to this the unique atmosphere of a Puccino's store - if you've ever visited us you'll know what we mean - and you have a recipe for success.Target market Predominantly working humans who are young at heart (a common mental age between 20 and 40). Couples and single humans who identify with café society. Humans to whom price is important but not the driving factor. Humans going places and on the move. Pricing of packages Espresso bars ) Primarily Station locations ranging from smaller suburban stations to large central London locations. The product offer is Fresh Coffees, pastries baked on the premises, fresh orange juice and other hot and cold drinks. The units can be either kiosks or fixed sites that allow seating. Prices range from £35K upwards depending on the size and location of the unit.Deli bars The concept is a similar one to the Costa/Starbucks outlets but with all pastries and sandwiches being prepared fresh on the premises daily. The sizes of the units vary from small 20 seaters to 50 seater cafés. They are very simple to operate and trade between 8am and 8pm. Prices range from £75K upwards again depending on size and location. Café bars This is a fully licensed restaurant & coffee bar with a continental feel to it. We offer speciality coffees for those who just want a coffee and a full breakfast all day. The menu is very diverse including tapas and alcohol. The relaxed atmosphere includes sofas and soft lighting. The restaurant concept falls between Starbucks and Café Rouge and is our most popular concept both with customers and the franchisees. Prices range from £100K upwards, depending on size and location. top What you get Because we've been trading successfully for eight years we are able to compete for central locations that we can sublet to you. We'll train you prior to opening and continue afterwards for a couple of weeks until you feel confident to go it alone. We also help you get your head around recruitment, health and safety and employment law -our team of franchise and operations managers are there to help with all situations. Your franchise fee will buy you a business that is ready to trade. We'll even order your stock and help you prepare it ready to serve customers. You'll also receive account opening farms for all suppliers. top Testimonials "We knew what sort of business we were looking for but just couldn’t find it. We first saw Puccino’s at the franchise exhibition in Birmingham and were very impressed. We spoke to Lesley and went away to think about it. It didn’t take us long to realise that this was the business for us. Now we had to find the best place to set up shop. After a lot of looking we decided on Exeter. We moved to Devon in May and opened for business in August. It was the best thing we ever did - the quality of the product is superb. It’s hard work and lots of hours but extremely rewarding - better than we could ever have imagined!" Barry & Elaine Gardner, Cafe bar, Exeter "Running a successful Café bar requires hard work, long hours and dedication. You only get out as much as you put in. Getting people through the door is not a problem; the brand name has been established throughout the stations and high streets. The trick is to get them coming back again and again with their friends and families. Fresh food, good service, a friendly atmosphere and a relaxed professional approach is essential. Your staff must be aware that they have to provide excellent service willingly, always, no matter how tired or overworked they are! Lastly it is your personality and hospitality that wins customers and beats any competition. The customers come because they like Puccino's but most of all they are there to see you." Valdeck Sholt, Deli bar, Surbiton "The alarm goes off at 4am. I like to arrive early so that I can have everything ready for my customers. After 18 months they are more like old friends. You get to know what they like and have their order ready for them. It’s nice to start their day off right; it makes them feel special. We remember our first day, confronted with a hissing machine, pastries to bake, ordering from suppliers, wages and bookkeeping. We thought we'd never last the week! Well we did, and with Puccino’s a phonecall away, help is always at hand. In fact we will shortly be opening our second franchise. It’s hard work; you have to be dedicated. But it’s nice to be your own boss and the more effort you put in the greater the rewards." Chris & Steve Senior, Espresso bar, Twickenham top  Key Info | | ||||||||||
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