Office Express Group

About Office Express Group

The original business was set up 12 years ago by Annette Gadd, and after eight years’ of continuous growth and development, she formed a limited company, giving it a new name – The Office Express Group – and moved to the business’s current location in Curdworth, Sutton Coldfield.

The Office Express Group began trading in 1999, with the specific intention of developing the business as a national franchise. After four years of expansion, investment, refining procedures and creating an advanced, bespoke software system, the franchise was launched on 1st January 2004.

Training
Finance
Who is Ideal?
Territories/Locations

Essentially, the business provides a ‘one-stop’ for all types of office and business supplies, printing, liveried workwear, safety products, including clothing, canteen and cleaning products. Success has been achieved by giving customers a friendly and personal service that is fast, efficient and reliable, with competitive prices.

Training

All franchisees receiving 4 weeks of initial intensive training both at the company headquarters and on-field.

Office Express Group’s unique on-going support package for franchisees includes an advanced bespoke software system. A substantial investment was made in creating this system, to provide immediate information about all products, availability, price and profit margin. It was designed specifically with franchisees in mind and to free them from onerous, time-consuming paperwork, so that they can focus maximum attention on their customers. This is an invaluable tool for everyone employed in the business and especially for franchisees.

Commitment to quality and service has been demonstrated by the achievement of ISO9002 registration (recently upgraded to ISO9000:2000). A culture of inclusion with all employees is encouraged, with a goal to achieve Investors in People recognition in the near future.
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Finance

The franchise package costs Ł15,000 (plus VAT) and includes:

Four weeks of intensive training, both at the OEG franchise headquarters and in the field
Telemarketing, sales and customer service support for the first three months
Direct marketing support with the distinctive “Ollie the Octopus” branding for the first three months
On-going customer invoicing and credit control
Uniform; promotional items as give-aways to new customers
Business stationery

Initially, the franchisee is based from a home office, which keeps overheads to a minimum. All administration, printed matter such as letters, quotations and invoices, and credit control are handled centrally, considerably easing cash flow and allowing franchisees optimum time for visiting and servicing their customers.

A truly outstanding benefit is that Office Express Group takes responsibility for collecting all payments from customers and pays franchises net monthly, irrespective of whether payments have been received directly from the customer.
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Who is Ideal?

Having created a reputation for excellence throughout the Midlands, Annette is now seeking franchisees across the UK who embrace her ideal of exemplary customer care.

Annette says: “The franchise will suit people with energy, drive and enthusiasm who want to succeed in their own business and who enjoy working with people.”
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Territories/Locations

Currently, there are six Office Express franchisees up and running with six more in the pipeline. The franchise is seeking to have up to 36 new franchisees in the coming 12 months.
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Key Info